Effective Date: 27/11/2025
Company: Puma Racing
Customer Support (Phone / Viber / WhatsApp): Found on contact us page
Email (only if specifically requested by support): contact@puma-racing.com

1. General Policy Overview

This Refund & Return Policy applies to all physical products sold via www.puma-racing.com, including but not limited to auto parts, performance components, and accessories.

Auto parts require strict handling and installation standards. Therefore, returns are accepted only under controlled conditions, within a limited timeframe, and with prior approval from Puma Racing’s customer support team.

2. Return Eligibility

Customers may request a return within 14 calendar days from the date of delivery only if all the following conditions are fully met:

✔ The product must be:

  • Unused
  • Uninstalled (never mounted, never tested, never fitted on the vehicle)
  • In perfect, original condition
  • Free from damage, scratches, dirt, or installation marks
  • Returned with the full original packaging, including:
    • Manufacturer box
    • Manuals
    • Labels
    • All included accessories

✔ The return must have a reasonable and legitimate cause, such as:

  • Wrong item received
  • Missing components
  • Compatibility misinformation caused by our team
  • Manufacturing defect (verified upon inspection)

3. Items Not Eligible for Return

For safety, authenticity, and quality-control reasons, the following items cannot be returned under any circumstances:

  • Items that have been installed, mounted, connected, or tested
  • Products showing signs of wear or usage
  • Items returned without the complete original packaging
  • Customized, special-order, or non-stock items
  • Electronic components or sensors once packaging is opened
  • Products damaged due to customer mishandling

Puma Racing reserves the right to refuse any return that does not strictly meet these conditions.

4. How to Request a Return

All return requests must be initiated through direct customer support contact, using one of the approved channels:

Accepted Return Request Channels:

  • Phone Call
  • Viber Message
  • WhatsApp Message

Email is NOT accepted, unless explicitly requested by Puma Racing’s support team for documentation purposes.

Once the customer contacts support:

  1. Puma Racing evaluates the request.
  2. If approved, the customer receives a Return Authorization with instructions.
  3. The product must be returned to the designated address at the customer’s expense, unless the return is due to our error.

No returns will be accepted without prior authorization.

5. Return Shipping Conditions

  • Customers are responsible for secure packaging during return shipping.
  • Any damage caused in transit due to improper packaging voids the return.
  • Return shipping costs are non-refundable, except when the return is due to a Puma Racing mistake.

6. Inspection & Approval

Once the returned product is received, Puma Racing conducts a quality inspection, typically within 3–7 business days.

Refunds or replacements are issued only after successful inspection, verifying that:

  • The product matches the authorization details
  • The product is unused and in perfect condition
  • Original packaging is intact
  • No damage is present

If the item fails inspection, it will be:

  • Rejected, and
  • Returned to the customer at their expense.

7. Refund Terms

If the return is approved:

  • Refunds are issued through the original payment method.
  • Shipping fees are non-refundable, unless the return was due to Puma Racing’s error.
  • Refunds typically take 3–14 business days, depending on the payment provider.

8. Exchanges

Exchanges are allowed only for the same product (e.g., size variation or corrected compatibility).
Price differences may apply.

Exchanges follow the same inspection and eligibility rules as returns.

9. Defective or Wrong Items Delivered

If a product is defective or incorrect:

  • The customer must contact support within 48 hours of delivery.
  • Visual proof (photos/videos) may be required.
  • Puma Racing will arrange a replacement or return label if the claim is valid.

10. Abuse, Fraud & Safety Clauses

To ensure fairness and compliance:

  • Puma Racing may refuse returns from customers showing repeated misuse of the policy.
  • Fraudulent claims, damage attempts, or return of used goods will be rejected.
  • Auto parts that show any installation marks will automatically void the return guarantee.

11. Policy Modifications

Puma Racing reserves the right to update or modify this policy at any time without prior notice.
Changes apply from the moment they are published on www.puma-racing.com.

Final Notes

This Refund & Return Policy is designed to protect customers from manufacturing issues while safeguarding Puma Racing from misuse and the resale of unsafe or used auto parts.

For any return-related inquiries, customers must contact:

📞 Customer Support:
(Viber / WhatsApp / Phone)
Found on Contact Us Page

📧 Email (only if explicitly requested):
contact@puma-racing.com