Last Updated: [Insert Date]
Website: www.puma-racing.com
Company: Puma Racing (operated by LDT in partnership with Hostinger)
Contact: contact@puma-racing.com

1. Overview

Puma Racing stands behind the quality of its products and aims to provide reliable performance solutions for automotive enthusiasts and professionals. This Warranty Policy outlines the terms under which warranty claims may be submitted and processed.

By purchasing from www.puma-racing.com, the customer agrees to the full terms of this Warranty Policy.

2. Warranty Coverage

2.1 Standard Puma Racing Warranty (3 Years – Calipers Only)

Puma Racing provides a 3-year limited warranty exclusively for Puma Racing-branded brake calipers.

This warranty covers:

  • Structural defects
  • Manufacturing faults
  • Material imperfections

This warranty does NOT cover:

  • Improper installation
  • Incorrect handling
  • Accidents or collisions
  • Use outside recommended specifications
  • Damage caused by environmental conditions
  • Wear-and-tear items (pads, discs, seals, etc.)

2.2 Warranty for Third-Party / Resold Products

For products from other manufacturers sold through our store:

  • Puma Racing does not provide any additional warranty.
  • Warranty terms follow the original manufacturer’s policy.
  • Puma Racing acts solely as a retailer and facilitates guidance but does not guarantee third-party warranty outcomes.

3. Mandatory Professional Installation Requirement

To maintain eligibility for any warranty claim, every product must be installed solely by a certified professional mechanic.

3.1 Proof Required

Customers must provide:

  1. Official installation invoice, stamped and signed, clearly listing:
    • Product name
    • Vehicle model
    • Installation date
    • Mechanic/garage details
  2. Photos or video evidence if requested by our team.

Without these documents, the warranty is automatically void.

3.2 Incorrect Installation Disclaimer

If, during inspection, the damage is found to be caused by:

  • Non-professional installation
  • Incorrect torque application
  • Improper brake bleeding
  • Wrong fluid types
  • Misalignment
  • Any modification during installation

→ The warranty will be denied, and no compensation or replacement will be issued.

This protects both the customer and the manufacturer from unsafe use or improper handling.

4. Claim Procedure

All warranty claims must follow these steps:

  1. Contact customer support via Viber, WhatsApp, or phone.
  2. Provide:
    • Order number
    • Product details
    • Professional installation invoice
    • Description of the issue
    • Photos/videos of the damages
  3. Our support team will review the evidence.
  4. If further inspection is required, the product must be returned for examination.
  5. A final decision will be issued in writing.

Shipping for warranty investigation may be temporarily charged upfront; if approved, the amount may be refunded.

5. Exclusions From Warranty

The following situations are not covered under any circumstances:

  • Damage due to racing, drifting, or competitive motorsport
  • Overheating caused by improper use
  • Self-installation or installation by an unqualified person
  • Damage due to other failing vehicle components
  • Chemical exposure, corrosion due to environment or cleaning agents
  • Normal wear-and-tear
  • Products tampered, modified, or repainted
  • Damage caused by using incompatible accessories or non-OEM parts
  • Improper storage or transport after delivery
  • Using products outside intended vehicle compatibility

6. Product Use & Safety Disclaimer

All performance parts, including brake systems, must be used responsibly.

  • Products must always be installed by licensed professionals.
  • Customers are responsible for ensuring vehicle compatibility before installation.
  • Motorsport-grade parts may require frequent inspection and maintenance.
  • Puma Racing assumes no responsibility for damages caused by improper driving behavior or failure to maintain the product.

7. Liability Limitation

Puma Racing is not liable for:

  • Labour costs related to installation or removal
  • Vehicle damage caused by incorrect installation
  • Loss of vehicle use
  • Incidental or consequential damages
  • Personal injuries resulting from misuse or improper installation

Our liability is limited strictly to either:

  • Replacement of the faulty item, or
  • Store credit equivalent to the purchase value (excluding shipping fees, unless refunded)

No cash refunds will be issued under warranty circumstances.

8. Final Provisions

This Warranty Policy may be updated at any time without prior notice.
The version posted on www.puma-racing.com at the time of the claim is the binding version.